Policy
Introduction
Welcome to nexcodelab.com We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (‘Visitors’) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by This APP (collectively, ‘Services’) (‘Authorized Customers’).
Personally Identifiable Information
Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, email address, IP address, location and browser . Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the name, address, phone number, email address, IP address, location and browser of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase.
What organizations are collecting the information?
In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.
With whom the information may be shared?
Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with third party vendors.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by This APP is securely stored and is not accessible to third parties or employees of This APP except for use as indicated above.
What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at
Are Cookies Used on the Site?
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused, we will automatically log the Authorized Customer off.
How does This APP use login information?
This APP uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?
This APP has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet and we do not store them. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
How can Visitors correct any inaccuracies in Personally Identifiable Information
Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting . However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.
Links
nexcodelab.com contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
Item is “not as described”
An item is “not as described” if it is materially different from the item description or preview so be sure to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” we are obligated to refund buyers of that item.
Item doesn’t work the way it should
If an item doesn’t work the way it should and can’t easily be fixed we are obligated to refund buyers of the item. This includes situations where an item has a problem that would have stopped a buyer from buying it if they’d known about the problem in the first place. If the item can be fixed, then we do so promptly by updating our item otherwise we are obligated to refund buyers of that item.
Item has a security vulnerability
If an item contains a security vulnerability and can’t easily be fixed we are obligated to refund buyers of the item. If the item can be fixed, then we do so promptly by updating our item. If our item contains a security vulnerability that is not patched in an appropriate timeframe then we are obligated to refund buyers of that item.
Item support is promised but not provided
If we promise our buyers item support and we do not provide that support in accordance with the item support policy we are obligated to refund buyers who have purchased support.
Item support extension not used
If a buyer purchases an item support extension and requests a refund of that extension before their existing item support expires we are obligated to refund buyers who have purchased that item support extension.
No refund scenario
If our item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
1. Buyer doesn’t want it after they’ve downloaded it.
2. The item did not meet their expectations.
3. Buyer is not satisfied with the current feature availability of the product.
4. Buyer simply changes their mind.
5. Buyer bought an item by mistake.
6. Buyer do not have sufficient expertise to use the item.
7. Buyer asks for goodwill.
8. Buyer can no longer access the item because it has been removed.
9. Problems originated from the API providing organization.
10. No refund will be provided after 30 days from the purchase of an item.
Force Refund
We hold the authority to refund buyer purchases by force without any request from the buyer end. Force refund will stop software access as well as support access by denying purchase code with immediate action.
Refund Request
If a buyer is eligible to get a refund then he/she must create a refund request for the particular product. We sell some of our products directly on this site and some of our products through codecanyon. Please be informed that the refund request made here will only work for purchase through this site.
What’s included in item support?
The item support period:
A supported item includes item support for 6 months from the purchase date. During those 6 months, we will be available to provide the item support services we’ve set out on this page.
Response time:
Our response may take up-to 2 business days or higher in some cases. We close tickets with no reply from customers for 72 hours. Our working days are Sunday to Thursday.
Answering questions about how to use the item:
During the item support period, we will be available to answer your general questions about the item and how to use it. For example, how do I create a user and assign him a subscription package manually? The response to this type of question can come in various formats including directing you to an already documented response.
Item updates to ensure ongoing compatibility and to resolve security vulnerabilities :
If a supported item includes a third-party asset (e.g., a plugin), or is intended to work with third party software or platforms (e.g. a CMS), we will ensure the item remains compatible if the software or platform version is updated. This includes if the third-party asset has a security update. Item updates of this type will generally be delivered as version updates available to all buyers. Choosing a supported item (or upgrading to extended support) ensures you’re getting an item that’s backed by us.
What’s not included in item support?
Item customization:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend hiring yourself as an expert in that field. Please be informed that we do not provide any customized services, and we will not provide support for any customized item even if it is supported.
Installation of the item:
Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item sup does not port include help to install the item on your server. However, we do provide paid installation & Facebook app submission services.
Hosting, server environment, or software:
We are not required to support issues about your web hosting or server environment, or issues with the software you’ve installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.
No support scenario
We will not provide support in situations like the following:
1. No support will be provided if corresponding purchase code is not attached with the ticket.
2. We do not offer any kind of support after the expiration of the support period.
3. We will not provide any support for an deleted item even if it has a valid support claim.
4. Our items may use 3rd party APIs like Facebook, Instagram, Google but please be informed that we are in no way affiliated with or authorized, maintained, sponsored or endorsed by any API providing organization like Facebook, Instagram, Google or any of its affiliates or subsidiaries. So, we cannot resolve any issue originated by API providing organizations unless they resolve it.
Support Ticket
If a buyer is eligible to get support, then he/she must open a support ticket for the particular product.
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